FAQs: All About the CIA DISH Membership

Photo collage of activities at The Culinary Institute of America.

Contact Information

E-mail: membersupport@ciafoodies.com

What is The Culinary Institute of America DISH program?

A Charter Membership to DISH delivers unlimited and exclusive access to CIA-created content, live demonstrations, archival videos, quintessential CIA recipes, and classes.

Your DISH membership access includes the following:

  • CIA technique videos
  • Historic and illuminating videos of famous CIA alumni and special guests
  • Live demonstrations from the CIA kitchens and theaters
    • All are recorded for viewing as your schedule allows
  • The CIA’s quintessential recipes
    • Save your own recipes to your personal “Recipe Box”
  • Access to the CIA’s e-book library
  • VIP Access to and 20% savings on Boot Camps and classes
  • A 15% discount at the CIA Store at Copia

Account & Billing Management

How can I make changes to my account? (e-mail address, password, mailing address, etc.)
You may change your personal information by logging into the DISH website and selecting “My Account” in the top right corner.

What if I have questions about my billing?
Please e-mail our Member Support Department at membersupport@ciafoodies.com.

How do I cancel my account?
Call our Member Support Department at 1-866-652-9470 if you would like to cancel your account. Please have your membership number on hand. This is located next to your name on the DISH member website or in any of the e-mails you may have received from us. You may also e-mail your cancellation to membersupport@ciafoodies.com. Please include your membership number.

Can I receive a refund?
If you have paid for an annual membership, you can receive a refund for the unused balance of your paid membership. If you have a monthly membership, you may cancel and stop future charges.

I lost my Membership card, how do I get a new one?
Please e-mail us at membersupport@ciafoodies.com if you have lost your membership card and we’ll send you a new one.

What should I do if I am not receiving DISH membership emails?
Please confirm that we have your correct e-mail address by logging into the DISH website and selecting “My Account” in the top right. If the address is correct, please e-mail us membersupport@ciafoodies.com.

What if I do not receive my Membership Kit or my Membership Kit is damaged?
If you do not receive a membership kit or if it arrives damaged, please e-mail the Member Service Center (membersupport@ciafoodies.com) and we will send you a new one. Please be sure to include your membership number for easy reference. This is located next to your name on the DISH member website or in any of the e-mails you may have received from us.

Technical Issues

I am having trouble logging in.
On the login page, you may select “Request New Password” and an e-mail will be sent, allowing you to reset your password. If the problem continues, please e-mail Member Support at membersupport@ciafoodies.com.

Using the Benefits

How do I use the Deals & Discounts?
Locate the Deals and Discounts section in the drop-down menu under DISH. Select the program that interests you and you will be directed to a page with details for that program and a link to shop and redeem the offer.

Why was my question not answered in the live Question & Answer session?
We make every attempt to answer all questions from our members. Please make sure your question is appropriate for the topic being discussed. Based on the volume of questions submitted we may not be able to answer every single question.

I do not see the member discount on the partner website?
Please make sure to always start your shopping by clicking through to our partners’ sites from the Deals and Discounts page on ciafoodies.com. By starting your shopping session on our site, it will guarantee that you are recognized by our shopping partners as a DISH member. If you still have problems, please e-mail us at membersupport@ciafoodies.com.